Question 1

What is the cargo delivery time?

Accepted Answer

Your cargo transactions will be completed within 1-3 working days on average and your cargo tracking number will be sent to you by e-mail after your transactions are started.

All our orders are processed sequentially by our system. There is no possibility to speed up your shipping process.

Your package will be delivered to you within 1-5 business days after your order is processed by the cargo company.

No transactions can be made on public holidays and weekends.

Question 2

How can I track my order?

Accepted Answer

By clicking on the "Login" text, you can easily become a member / login and see all your order details.

After your cargo operations are started, your cargo tracking number will also be sent to you as an e-mail. If you do not receive an e-mail, we recommend that you check your spam or junk boxes.

On the order confirmation e-mail sent to you, "Please click here to view the details of your order." You can see your cargo tracking number and all the details of your order via the option.

Our packages delivered to the cargo company will be delivered to you within 1-5 working days on average.

Question 3

I want to exchange/return, what should I do?

Accepted Answer

If you are not 100% satisfied with your purchase please contact hanhantekstil@gmail.com. You can return or exchange your goods within 14 days and in perfect original saleable condition, in the original packaging and with all tags attached.

Turkey: Orders within Turkey can return within 14 days. All shipping fees belong to the customer.

Rest of the world: Orders from all around world can return within 14 days. We do not cover returns postage for returns shipments from other countries. All shipping & customs fees belong to the customer.

Question 4

When will the payment for the product I returned be made?

Accepted Answer

The product you return is first checked for compliance with the return conditions. If the returned product/products comply with the return conditions, the refunds are sent to the bank within 1-5 business days.

An information e-mail will be sent to you about the refund of the orders whose return process is approved, and the product price will be returned to your credit card from which you made the payment.

It may take an average of 1-15 business days for your refund to be reflected on your statement. This process varies depending on your bank. You can get detailed information from your bank if there is a delay in the reflection of your refund on your credit card/debit card.

As per bank practices, transactions made in installments are returned in installments in the same way.

We do not have the opportunity to speed up your return process. Return processes are completely bank-based, there is no such thing as delaying your return by us.

If your refund is not reflected on your credit card / debit card within the above-mentioned period, you can contact your bank and request detailed information / object to the expenditure.

Question 5

Is there a shipping fee?

Accepted Answer

Under normal conditions, your orders of 500 TL or more are delivered free of charge. However, this situation may differ in our campaign / discounted products. In addition, if there is more than one product in your order, additional shipping costs may be automatically requested by our system if there is a case of cargo being made through more than one of our sales points.

FREQUENTLY ASKED QUESTIONS

What is the cargo delivery time?

How can I track my order?

I want to exchange/return, what should I do?

When will the payment for the product I returned be made?

Is there a shipping fee?